FAQ
Common questions.
The things people usually ask before sending a job. If yours isn't here, just get in touch — we'll give you a straight answer.
01 What files do you need to get a quote?
A STEP file plus a drawing (PDF) for each part is ideal — the model for geometry, the drawing for tolerances and notes. For flat parts, a DXF or DWG works. If you only have one of those, send what you’ve got; we can often quote from a model alone, and if you don’t have a model at all, we can help build one.
02 How fast will I get a quote?
Usually within 24 hours, and 48 at the most. If a job needs a closer look, we’ll tell you up front rather than leave you waiting.
03 Is there a minimum order?
No. One piece or one thousand — prototypes, short runs, and replacement parts are all welcome.
04 What materials do you work with?
Most common metals and engineering plastics — aluminum, steel, stainless, titanium, brass, copper, Delrin, nylon, PEEK, and more. The full list is on the Materials page; if your part needs something specific, just ask.
05 What tolerances can you hold?
It depends on the part and the process. Standard machining runs around ±0.005 in, with tighter tolerances held on request — down to ±0.0001–0.0002 in for ground and wire-EDM work. We quote the actual tolerance for your part, and we inspect to it.
06 How do I pay, and do you take purchase orders?
ACH, wire transfer, or company check. POs are welcome from established businesses — just include yours when you approve the quote.
07 I don’t have a CAD file. Can you still help?
Yes. Send a sketch, a drawing, or even a physical sample, and our engineers can build the 3D model for you. Recreating a part from an existing sample — reverse engineering — is something we do regularly.
08 Do you handle prototypes, or only production runs?
Both. A single prototype, a short bridge run, or full production — there’s no minimum, and we can help you move from a prototype to a production-ready design when you’re ready.
09 Where are you located, and where do you ship?
We’re located in Michigan and ship nationwide. Send your files from anywhere — the process is the same.
10 Is there any work you don’t take on?
We focus on commercial parts. We don’t quote firearms, defense (DoD), ITAR, or EAR-controlled work.
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Send us your files.
We’ll take it from there.
A quote in 24 hours, no minimums. Like the quote, and we’ll make your parts and ship them to you.
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